We are looking for a proactive, personable, and customer-focused Customer Success & Support Executive to join our OfficeGx team. You will be the first point of contact for website visitors and new customers, responsible for engaging with prospects in real-time, onboarding new users, and ensuring a smooth and supportive experience on our platform. You will coordinate closely with the technical team to resolve issues and maintain strong relationships with customers.

🛠️ Key Responsibilities:

• Monitor website traffic in real time and initiate live chats with visitors to answer queries and convert them into customers.

• Track new signups on the platform, promptly contact them, schedule onboarding calls, and assist with setting up their company profile.

• Build and maintain strong relationships with customers, staying in regular contact to ensure they are utilizing OfficeGx effectively.

• Be the primary liaison for customer inquiries or issues over chat, phone, email, or Zoom, ensuring prompt and professional responses.

• Coordinate with the technical team to resolve any product issues and keep customers updated throughout the process.

• Demonstrate patience, empathy, and professionalism during all interactions.

• Stay available and responsive across time zones (USA and India) to engage customers as soon as they show interest.

🔍 Required Skills:

• Excellent spoken and written communication skills in English.

• Strong interpersonal and customer engagement skills.

• Ability to handle live chat, phone, and video calls with confidence and courtesy.

• Flexibility to work in shifts and cover multiple time zones as needed.

• Good organizational and follow-up skills.

• Familiarity with SaaS products, ERP platforms, or CRM systems is a plus.

📚 Qualifications:

• Bachelor’s degree in any discipline.

• 1–4 years of experience in customer service, inside sales, or customer success in a SaaS or B2B environment.

• Knowledge of Office productivity software; experience with live chat tools and CRM software is an advantage.

💡 What You’ll Gain:

• Be part of a dynamic team launching an innovative SaaS ERP platform.

• Exposure to both Indian and US markets, working with global clients.

• Opportunity to contribute directly to customer growth and retention.

• Collaborative and supportive work culture with learning opportunities.