How to Add a New Support Ticket in OfficeGX

Follow these steps to add a new support ticket:

1. Login

   • Go to officegx.com.

   • Log in using Admin credentials or request ticket creation access from your administrator.

2. Navigate to Ticket Creation

   • From the Left Menu, click Helpdesk → Add Ticket.

3. Fill in Ticket Details

   • Title* – Enter a clear, concise subject for the ticket.

   • Type – Select the ticket type from the dropdown.

   • Status – Choose the ticket status (e.g., New).

   • Assigned To* – Select the user or owner responsible for the ticket.

   • Reported By Name* – Enter the name of the person reporting the issue.

   • Reported By Email* – Enter the reporter’s email address.

   • Reported By Phone – Enter the reporter’s contact number.

   • Account* – Select the account linked to this ticket.

   • Service Level Agreement – Choose the SLA applicable to this ticket.

   • Group* – Assign the ticket to a group (e.g., Technical).

   • Severity – Select the priority/severity level.

   • Associated Ticket* – Link to an existing ticket if applicable.

   • Category – Select the relevant ticket category.

   • Is Billable – Check if this ticket is chargeable.

   • Is Escalated – Check if this ticket is an escalation.

   • Notify To – Add email addresses to be notified about ticket updates.

   • Description* – Provide detailed information about the issue.

4. Save the Ticket

   • Click Save to create the ticket, or Cancel to discard.

Note: Fields marked with an asterisk (*) are mandatory.