Related FAQ's

How to Reset Password of a User?

You can reset a user's password either directly from the user list or from the individual user profile. 

Follow these steps to perform the reset securely:

  1. 🔐 Go to www.officegx.com and log in using your Administrator credentials.
  2. 📋 Navigate to Admin > Users from the left sidebar. This opens the full user directory.
  3. 👥 In the User Listscreen:
    • Find the user you want to reset the password for.
    • 🖱️ Click the Reset Password button/icon available directly in their row.
    • ⚠️ A popup confirmation modal will appear: "Reset password for this user?"
    • ✅ Click Confirm to proceed.
  4. 👤 Alternatively, click on the user’s Display Name to open their full profile page.
  5. 🔁 Inside the profile screen:
    • You’ll see a Reset Password button at the top.
    • 🖱️ Click it to open the same confirmation popup.
    • ✅ Confirm the action to reset the password.
  6. 🔡 Once confirmed, the system will automatically generate a random alphanumeric password.
  7. 📤 You can then share this new password securely with the user so they can log in again.

📝 Note: This action cannot be undone. Ensure the password is shared only with the intended user for security purposes.